Get the answers to your questions
You already know how to find the best restaurants in your area. Here you can find answers to frequently asked questions.
On 15 October the government of the Slovakia accepted emergency measures that, among other things, prohibit the presence of the public in catering services. The measures will remain in place until the 7-day moving median drops below 500 . During this period it will not be possible to make reservations with Restu. Thank you for your understanding.
Restu.sk is a gastronomic guide and a reservation portal that has seated nearly 5 million guests. For access to more than 9,000 restaurants in the Czech Republic you no longer have to call. We handle the reservations for you. Here you will find places to go for dinner, a business lunch or a Friday night party. No matter how many of you there are, we will take care of everything.
Restu.sk is a gastronomic guide which cooperates with a large number of restaurants where you can make a one-click reservation on the Web or via the application. We take care of everything else.
You pay nothing for the reservation service, it’s completely free.
We set 10 minutes as ideally the maximum time required to process your reservation, during which we contact the restaurant selected by you and verify its availability. Then we confirm the reservation to you by e-mail. Reservations made between 10:00 AM and 9:00 PM will be processed within 10 minutes, whilst the others will be sorted in the morning shortly after 10:00 AM.
In restaurants where they use the Restu Electronic Reservation Book and have enough vacancies at the time you demand, your reservation will be confirmed immediately by clicking on "RESERVE". But if the capacity is partially occupied and they need to verify that the reservation can be arranged to your satisfaction then in this case the reservation processing may take 10 minutes or longer, depending on the restaurant availability.
Real-time reservation simplifies the whole reservation process and immediately informs users of a successful or unsuccessful reservation, regardless of the given hour and the restaurant's opening hours.
We cannot promise you a vacancy in advance, but you can be sure that if your requested restaurant has a space at your desired time then we will reserve it for you and will confirm it by e-mail and SMS immediately to your listed phone number.
If you want to see your reservations you need to create them via the same email under which you registered on Restu. It is possible that logging into the application took place through Facebook where you are registered via another email. In the case you want to have the reservations from both e-mails in one place, just set an alternative email in your account settings.
After making a reservation via Restu.sk, you can rate a restaurant in a reservation list on your profile or through a link from your email call. You can also rate a restaurant without making a reservation directly in the restaurant detail. To create a rating without a reservation it is necessary to be signed up. You can add a maximum of 5 ratings per day.
Any rating connected to a real online reservation. With these rating we can be sure they are based on a real visit.
You can exchange the credits for a EUR 10.00 voucher for a dinner at selected restaurants.
The most common way to earn credit points is to reserve a table or create a review longer than 160 characters. The only condition for accumulating credit points is to have an existing profile account. Please go to credits page to see more ways you can collect credit points.
Credits are always credited the following day i.e. 24 hours after the restaurant visit. The condition for obtaining them is always a previous electronic reservation via the Restu application or the reservation form on the Restu.sk website.
To earn credits for a review it is necessary that the text in the rating contains at least 160 characters.
You will get the voucher in your Restu profile in the section “credits and vouchers”, where you will also find your current credits total. To purchase the voucher you will generate it by clicking the button beside the credit balance. A voucher for dinner can be exchanged for 300 credits.
You can apply your voucher at hundreds of restaurants and cafes across the country. Before applying your voucher, it is necessary to make a reservation at one of the restaurants listed on www.restu.sk/en/accepts-voucher and to enter the unique voucher´s CODE.
All standard credits are valid for 90 days. With each reservation you prolong the validity of any credits back to the full 90 days. So your credits could be immortal.
In your account settings you can enter an alternative email in the section called “Alternative Email Addresses”. The email must then be confirmed. As an alternative email address, you must choose only an email that has not been registered on Restu.sk.
You cannot add a restaurant to Restu.sk yourself, but you can send us a tip via firstname.lastname@example.org. We will contact the restaurant and add it to our database.